Questions answered by the OWNER of MY LOCAL APPLIANCE REPAIR EXPERTS. BEST APPLIANCE REPAIR SERVICE in SAN ANTONIO and all surrounding cities

1. Background & Experience of the owner of My Local Appliance Repair Experts

I started My Local Appliance Repair Experts after working in the industry for over a decade. I saw how many homeowners in San Antonio were dealing with unreliable service, hidden fees, and long wait times and I wanted to change that. I built this company to deliver fast, honest, and professional appliance repair that people could count on. Our mission has always been simple: to provide quality repairs with integrity and customer care at the heart of everything we do.

2. Specialties

We service all major household appliances, but our specialties include refrigerator, dryer, and washer repairs. We also handle oven, stove, and dishwasher repairs for most brands.Our technicians are trained to work on Whirlpool, Samsung, LG, GE, Maytag, Frigidaire, Kenmore, Sub-Zero, Amana, and many others. Whether it’s a Samsung dryer that won’t heat, a Sub-Zero fridge not cooling, or a Whirlpool washer that won’t spin, we’ve seen it all and fixed it all.

3. Common Customer Problems

In the San Antonio area, the top calls we receive are for:

• Dryers not heating or taking too long to dry

• Refrigerators not cooling properly

• Washers not spinning or draining

We also get frequent requests for dishwasher leaks and oven temperature problems. These issues are frustrating, but the good news is they can often be fixed quickly with professional service.

4. Real Case Study

One of our most memorable repairs was for a family in Schertz whose Sub-Zero refrigerator stopped cooling right before a holiday weekend. Replacement parts were on backorder, but we sourced an OEM part locally and got the unit running again within 24 hours, saving hundreds of dollars’ worth of food. Another case was a Samsung dryer repair in Boerne that had been misdiagnosed by another company. Our technician found the real issue during the diagnostic visit and completed the repair same-day. Both families became loyal customers — that’s what makes this work rewarding.

5. Your Process

When a customer calls us, we start by scheduling a same-day or next-day appointment whenever possible. Our technician arrives on time, performs a full diagnostic inspection, and provides a clear, upfront estimate before any work begins. Once approved, we complete the repair using OEM parts and test the appliance thoroughly. We also explain the cause of the problem so the customer understands what happened and how to avoid it in the future.

6. Customer Service Approach

We treat every service call as if it were for our own home. That means showing up on time, respecting the customer’s space, and communicating clearly. Our team focuses on trust, transparency, and long-term relationships, not quick fixes. We follow up after repairs to ensure satisfaction, and our warranty coverage gives customers peace of mind knowing we stand behind our work.

7. Preventive Advice

We always tell customers that a little maintenance goes a long way.

• Clean your dryer vent every 6–12 months to prevent fires.

• Keep refrigerator coils clean to improve cooling efficiency.

• Don’t overload washers and dryers. It strains the motor.

• Schedule annual appliance checkups to catch issues early.Simple steps like these can extend appliance life and prevent costly breakdowns.

8. Local Expertise

Being based in San Antonio means we understand the needs of our community. From the humid climate that affects refrigerator seals to the high energy usage that can strain appliances in the summer.We proudly serve Boerne, New Braunfels, Schertz, Cibolo, Helotes, Seguin, La Vernia, Saint Hedwig, Marion, Fair Oaks Ranch, and Floresville. Our local technicians know these neighborhoods and can respond quickly when you need service.

9. What Sets You Apart

Our difference is quality and care. We’re not a national franchise, we’re a locally owned, customer-first businessthat values honesty and craftsmanship. Every technician is factory-trained, background checked, and dedicated to getting the job done right the first time. We use OEM parts, offer competitive pricing, and provide warranties that back up our work.

10. Future Goals

As we grow, we plan to expand our service area and add more specialized technicians for high-end appliance brands. We’re also building more online tools so customers can schedule and track repairs easily. Our long-term goal is to be the most trusted, highest-rated appliance repair company in South Texas, known for integrity, reliability, and outstanding customer care.